Privacy Policy
Last updated: May 29, 2026
1. Information We Collect
When you use Hisuno, we collect information you provide directly (name, email, phone number, business details) and information generated through our service (call recordings, transcripts, AI analysis results, fraud detection signals).
2. How We Use Your Data
We use your data to provide and improve the Hisuno service, including: processing and analysing your business calls, detecting fraud, generating summaries, booking appointments, qualifying leads, and sending notifications. We do not sell your personal data to third parties.
3. Call Data & Recordings
Call recordings and transcripts are stored securely and associated with your account. They are processed by our AI models to provide call summaries, fraud detection, and other mod features. You can request deletion of your call data at any time.
4. Data Storage & Security
Your data is stored on secure servers powered by Supabase (PostgreSQL with Row Level Security). All data is encrypted in transit (TLS) and at rest. We implement industry-standard security practices including JWT authentication, rate limiting, and input sanitisation.
5. Third-Party Services
We use the following third-party services: Google Gemini (AI processing), Sarvam AI (Indian language speech-to-text/text-to-speech), Exotel (telephony), Razorpay (payments), and Supabase (database & auth). Each has their own privacy policy governing the data they process.
6. Your Rights
You have the right to access, correct, or delete your personal data at any time. You can export your data from the console settings or request complete account deletion by contacting support@hisuno.com.
7. Contact
For any privacy-related questions, contact us at privacy@hisuno.com.