Refund Policy
Last updated: May 29, 2026
1. Free Trial
Every Hisuno account starts on the Free plan with 50 AI-processed calls per month — no credit card required. We encourage you to use the Free plan to evaluate the service before upgrading to a paid tier.
2. 7-Day Money-Back Guarantee
If you're not satisfied with a paid plan (Business or Enterprise), you can request a full refund within 7 days of your first payment. Simply email us at billing@hisuno.com with your account email and we'll process it within 5–7 business days.
3. Monthly Subscriptions
Paid plans are billed monthly. You can cancel anytime from your console settings — cancellation takes effect at the end of your current billing period, and you retain access until then. We do not provide pro-rated refunds for partial months after the initial 7-day window.
4. Eligibility
Refunds under the 7-day guarantee apply to first-time subscribers only. Renewals and repeated upgrades/downgrades are not eligible. Enterprise plans are governed by their individual contracts.
5. How Refunds Are Processed
Approved refunds are credited back to your original payment method via Razorpay. Depending on your bank, it may take 5–10 business days for the amount to reflect in your account.
6. Contact
For any billing or refund questions, reach out to billing@hisuno.com.