Terms of Service
Last updated: May 29, 2026
1. Acceptance of Terms
By creating an account or using Hisuno, you agree to these Terms of Service. If you are using Hisuno on behalf of a business, you represent that you have the authority to bind that business to these terms.
2. The Service
Hisuno provides an AI-powered phone assistant and business workspace that handles incoming business calls. Features include appointment booking, message taking, lead qualification, order taking, urgency routing, and more — depending on your plan and active mods. All call data feeds into your workspace for unified management.
3. Accounts & Plans
You are responsible for maintaining the security of your account. New accounts get one 7-day free trial of the AI agents and the full workspace, once per account. When the trial ends, continued workspace access requires a paid plan (Basic and up). Higher plans (Business, Enterprise) unlock the AI agents, a virtual number, and additional mods. Plan details and pricing are available at hisuno.com/pricing.
4. Acceptable Use
You agree not to use Hisuno for illegal purposes, spam, harassment, or any activity that violates applicable Indian law. We reserve the right to suspend accounts that violate these terms.
5. AI-Generated Content
Hisuno uses AI to process calls and generate summaries, responses, and analysis. While we strive for accuracy, AI outputs may contain errors. You are responsible for reviewing AI-generated content before acting on it in business-critical situations.
6. Payment & Billing
Paid plans are billed monthly via Razorpay. You can cancel your subscription at any time from the console. Cancellation takes effect at the end of the current billing period. We do not store your card details — all payments are processed securely by Razorpay.
7. Limitation of Liability
Hisuno is provided "as is" without warranty of any kind. We are not liable for missed calls, incorrect AI analysis, or any indirect damages arising from the use of our service. Our total liability is limited to the amount you paid us in the preceding 12 months.
8. Changes to Terms
We may update these terms from time to time. We will notify you of material changes via email or an in-app notification. Continued use of the service after changes constitutes acceptance.
9. Contact
Questions about these terms? Email us at legal@hisuno.com.